We, at Diagnobuddy.in PRIVATE LIMITED (hereinafter referred to as "Diagnobuddy.in"), are committed to respecting your online privacy and recognize the need for appropriate protection and management of any personally identifiable information you share with us. This Privacy Policy ("Policy") describes how Diagnobuddy.in collects, uses, discloses and transfers personal information of users through its websites and applications, including through Diagnobuddy.in, mobile applications and online services (collectively, the "Platform"). This policy applies to those who visit the Platform, or whose information Diagnobuddy.in otherwise receives in connection with its services (such as contact information of individuals associated with Diagnobuddy.in including partners) (hereinafter collectively referred to as "Users"). For the purposes of the Privacy Policy, "You" or "Your" shall mean the person who is accessing the Platform.
This Privacy Policy is published in compliance with, inter alia: Section 43A of the Information Technology Act, 2000; Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
"Personal information" (PI) - means any information relating to an identified or identifiable natural person including common identifiers such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws. We collect information about you and/or your usage to provide better services and offerings.
The Personal Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Sensitive Personal Information in the following ways:
To the extent permitted by law, Diagnobuddy.in may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of telephone conversations;
We will only use your personal data in a fair and reasonable manner, and where we have a lawful reason to do so.
Our use of your personal data depends on the purpose for which you interact with us. We may process your Personal Information for the following purposes:
Some of our web pages utilize "cookies" and other tracking technologies. A "cookie" is a small text file that may be used, for example, to collect information about web-site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the Platform.
Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our Platform and the overall website experience. We may also analyse information that does not contain Personal Information for trends and statistics.
For more information about our use of cookies please refer to our Cookie Policy.
Your Personal Information is collected and processed by Diagnobuddy.in based on the following legal grounds depending upon the nature of Personal Information and the purposes for which it is processed.
Consent:
Diagnobuddy.in relies on your consent in order to process your Personal Information in certain situations. If Diagnobuddy.in requires your consent to collect and process certain Personal Information, as per the requirements under the applicable data protection laws, your consent is sought at the time of collection of your Personal Information and such processing will only be performed where consent is secured.
Compliance with a legal obligation:
Your Personal Information may be processed by Diagnobuddy.in, to the extent that such processing is necessary to allow Diagnobuddy.in to comply with a legal obligation. An example of this would be if Diagnobuddy.in is required to disclose your Personal Information to respond to a court order or if Diagnobuddy.in is required to retain specific records for a fixed period to comply with requirements under any applicable law.
Diagnobuddy.in does not disclose, transfer or share your Personal Information with others except with:
Our affiliates and group companies to the extent required for our internal business and/or administrative purposes and/or general corporate operations and for provision of services aimed at helping you and improve our services;
Third parties including enforcement, regulatory and judicial authorities, if we determine that disclosure of your Personal Information is required to a) respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; or b) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Diagnobuddy.in's Terms of Use or as otherwise required by law;
In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of Diagnobuddy.in's business assets we may disclose Personal Information to those involved in the negotiation or transfer.
Third party service providers and marketing partners that Diagnobuddy.in engages to a) provide services over the Platform on Diagnobuddy.in's behalf; b) maintain the Platform and mailing lists; or c) communicate with you on Diagnobuddy.in's behalf about offers relating to its products and/or services. Diagnobuddy.in will take reasonable steps to ensure that these third-party service providers are obligated to protect your Personal Information and are also subject to appropriate confidentiality / non-disclosure obligations.
The Company does not provide any Personal Information to the advertiser when you interact with or view a targeted advertisement. However, if you interact with or view an advertisement, the advertiser may make certain assumptions and, in the process, learn certain Personal Information about you. For instance, if you view and click an advertisement that is targeted towards women in the age group 18- 24 from a specific geographic area, the advertiser may assume that you meet the relevant criteria.
Diagnobuddy.in does not intend to transfer Personal Information without your consent to third parties who are not bound to act on Diagnobuddy.in's behalf unless such transfer is legally required.
If your Personal Information is transferred outside India, we take the necessary steps to protect your Personal Information in accordance with applicable data protection laws.
Please be aware that the Platform sometimes may contain links to other sites that are not governed by this Privacy Policy. Users may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, vendor services, social networks, etc.
Diagnobuddy.in makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. If you are under the age of 18 or the age of majority in your jurisdiction, you must use the Platform under the supervision of your parent, legal guardian or responsible adult.
We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Diagnobuddy.in to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes.
We may continue to retain your data in anonymised form for analytical and research purposes.
You have the right to invoke your rights which are available to data principals or data subjects (as per applicable laws and regulations) in relation to your Personal Information which is being processed by Diagnobuddy.in.
Diagnobuddy.in provides you the ability to keep your Personal Information accurate and up-to-date. If at any time you would like to a) rectify, update or correct your Personal Information; b) obtain confirmation on whether or not your Personal Information is processed by it; c) access your Personal Information or exercise your right to data portability; or d) exercise your right to restrict the continuing disclosure of your Personal Information to any third party by Diagnobuddy.in in certain circumstances, you are requested to contact us using the contact details mentions in paragraph 14 below. We will require you to provide a valid proof of your identity, in order to ensure that your rights are respected. For the exercise of certain rights, you may be required to approach the relevant authority / designated officer as per the provisions of the applicable data protection laws, Diagnobuddy.in may in accordance with the provisions of applicable data protection laws, charge a fee for fulfilling your request, in particular in case of excessive or manifestly unfounded request. Further you acknowledge that the above mentioned rights are not absolute and are subject to limitations as per the applicable data protection laws.
At any time, if you wish to delete your account on Diagnobuddy.in it can be initiated by raising a request with our call center and necessary action for deletion of user account will be taken by us.
The security and confidentiality of your Personal Information is important to us and Diagnobuddy.in has invested significant resources to protect the safekeeping and confidentiality of your personal data. When using external service providers acting as processors, we require that they adhere to the same standards as Diagnobuddy.in does. Regardless of where your Personal Information is transferred or stored, we take all steps reasonably necessary to ensure that personal data is kept secure.
We seek to ensure compliance with the requirements of the Information Technology Act, 2000 and Rules made there under to ensure the protection and preservation of your privacy. We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect your Personal Information. By accepting the terms of this Privacy Policy, you agree that the standards and practices being implemented by us, are reasonable and sufficient for the protection of your Personal Information.
Your Personal Information is maintained by Diagnobuddy.in in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Diagnobuddy.in takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Diagnobuddy.in's business.
No administrator at Diagnobuddy.in will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Diagnobuddy.in does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Diagnobuddy.in by sending an email to info@diagnobuddy.in. You shall be liable to indemnify Diagnobuddy.in due to any loss suffered by it due to such unauthorized use of your account and password.
Diagnobuddy.in makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
Part of the functionality of Diagnobuddy.in is assisting the doctors to maintain and organise such information. Diagnobuddy.in may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
Part of the functionality of the Diagnobuddy.in is assisting the patients to access information relating to them. Diagnobuddy.in may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
Notwithstanding the above, Diagnobuddy.in is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Diagnobuddy.in shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Diagnobuddy.in including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
Diagnobuddy.in may operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. Diagnobuddy.in monitors and records comments and posts made on these channels about itself in order to improve its products and services. Please note that you must not communicate the following information to Diagnobuddy.in through such social media sites:
- sensitive personal data including (i) special categories of personal data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive personal data such as criminal convictions and offences and national identification number ; - Excessive, inappropriate, offensive or defamatory content. Diagnobuddy.in is not responsible for any information posted on those sites on its behalf Diagnobuddy.in is only responsible for its own use of the Personal Information received through such sites.
Diagnobuddy.in reserves the right to update, change or modify this Privacy Policy at any time. The Privacy Policy shall come to effect from the date of publication of such update, change or modification.
Diagnobuddy.in does not store any account related information or any credit / debit card details. Diagnobuddy.in shall not be liable for any loss or damage sustained by Users as a result of any disclosure (inadvertent or otherwise) of any information concerning the User's account, credit cards or debit cards in the course of any online transactions or payments made for any products and/or services offered through the Platform.
In case any Personal Information is shared by you with Diagnobuddy.in, which is not requested by Diagnobuddy.in during registration, (whether mandatorily or optionally), Diagnobuddy.in will not be liable for any information security breach or disclosure in relation to such information.
If you have any questions regarding this Privacy Policy or the protection of your Personal Information, please contact Diagnobuddy.in's Data Protection Officer/ Grievance Officer at the following:
In case you have any complaints and/or grievances in relation to the processing of your Personal Information you can send your complaints via e-mail to our grievance officer:
Phone: +91 - 9557445027
Email: info@diagnobuddy.in
Time: Mon - Sat (9:00 - 18:00)